How does the rental process work?

We usually deliver and set up the unit about 30 minutes prior to the reuqested time. Before and during setup we will discuss placement options for the unit, review the rental agreement, and go over any questions regarding safety, proper use, and any other topic you wish to discuss. If full payment has not already been made, it will be due upon setup of the unit.

How far in advance can I reserve a bounce house? How much lead time do you need?

The earlier you make your reservation the better your chances are at getting your first choice. We appreciate as much advance notice as you can offer, but we will do our best to work with you even if it’s a last-minute request.

How long can I keep the bounce house?

Serving your needs is our first priority. If you would like to reserve it for an extended length of time we will be more than happy to accommodate you on a pro-rated basis provided there is not overlapping reservation. Each reservation is given our personal attention and we will be as flexible as possible when working with you and your schedule.

What is your policy on inclement weather?

If the weather is not cooperating on the day of your reservation we will be happy to work with you to reschedule your reservation with no cost or penalty. As a safety precaution, if it is actively raining or storming we will not deliver or setup the unit. However, if it is not actively storming and you wish to have the unit set up, we will be happy to do so. Once the unit is set up we will be unable to provide any reimbursement or refund for bad weather.

Do I need to provide anything or do anything special?

We will provide and set up all necessary equipment. The blower will need to be located within 75 feet of a standard electrical outlet. An area that has been cleared of any debris or hazardous material will keep the setup process quick and efficient.

Where can I have you setup the bounce house?

A bounce house can be set up in many different places on your property. The surface must be mostly flat and relatively firm - grass, concrete, asphalt, and smooth gravel are all acceptable. We will anchor the unit either by driving stakes into the ground or by using weights where stakes cannot be used.

How much space is required for setup?

20’ x 20’ is more than big enough for the standard bounce houses, including the mini-slide product.

How safe are your bounce houses?

All of our units are new, clean, and well maintained. All of our Inflatables are also ASTM-certified. It will be necessary for an adult or an attendant to be in direct supervision of jumpers at all times. By following basic rules all children will be safe and have a great time.

How many bouncers can be in the bounce house at one time?

As a rough average, there can be six to seven bouncers jumping together but it really depends on the size of the individual. The safest way is to separate big jumpers from little jumpers.

Can you setup a unit indoors?

Indoor setup is just as quick and easy as outdoor setup. The units are inflated by cold air and there is no exhaust. The only consideration is that the height of the unit be less than the height of the ceiling. A gymnasium, auditorium, or any other large building would typically offer more than enough room.

What happens if I need to cancel or reschedule my reservation?

Simply give us a call or send us an email. If you need to reschedule your reservation we will work with you to choose another day. We do request that you provide us with as much advance notice as possible. The sooner we know about the need to reschedule the more flexible we can be.